Registration
Registration SIP trunks
Operational100%uptime
Current service health
EIS Service Status
Current availability and the latest operational updates for EIS services.
All systems operationalLast updated Current
Platform services
Service availability
Operational dayDegraded dayOutage dayMaintenance day
IP
IP Trunks
Operational100%uptime
Webex Calling
Trunks for Webex Calling
Operational100%uptime
Microsoft Direct Routing
Managed Microsoft Direct Routing service
Operational100%uptime
Shared FiberCop
Operational100%uptime
Dedicated FiberCop
Operational100%uptime
Shared Fastweb
Operational100%uptime
Dedicated Fastweb
Operational100%uptime
Shared Open Fiber
Operational100%uptime
Dedicated Open Fiber
Operational100%uptime
Shared Eolo
Operational100%uptime
HIVE
Customer and Partner Portal
Operational100%uptime
Wiki
Operational100%uptime
SFTP CDRs
Operational100%uptime
Needs attention
Active incidents
No active incidents
There are no unresolved incidents at this time.
Planned work
Upcoming maintenance
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No maintenance scheduled
Past events
Recent history
Resolved
Front-end server issue
An issue has been detected on the front-end server, affecting the availability or proper operation of the user interface.
The APIs are operational, and no impact has been detected on any other connected systems or services.
Impact:
The issue is limited to the front-end component. API services and all other systems are operating normally.
Current status:
The issue has been resolved and the front-end service is now fully operational.
Completed
MXP: Node 2 Hypervisor Update
Maintenance Type: Hypervisor Upgrade (Node 2)
Scheduled Date & Time: 16/09/2026 from 21:00 CEST to 23:30 CEST
Location: MXP Datacenter
We are writing to inform you of an upcoming scheduled maintenance on Node 2 of our MXP datacenter. Our engineering team will be performing a routine hypervisor upgrade to ensure the continued security, stability, and optimal performance of our infrastructure.
Maintenance Detail | Description |
|---|---|
Service Impact | Expected to be zero. A momentary interruption of services may occur while each service is migrated to an alternative node within the datacenter. |
Business Continuity | All active services will be seamlessly failed over to alternative nodes before the upgrade begins to ensure zero downtime. |
Action Required | No action is required on your part. Your services will remain fully operational throughout the process. |
We appreciate your continued trust in our services.
If you have any questions or concerns regarding this maintenance, please do not hesitate to reach out to our support team.
Completed
Hive Portal Maintenance
Scheduled maintenance will be carried out on the Hive portal on September 10, 2026, from 6:00 PM to 8:00 PM.
The portal will be unavailable for the entire duration of the maintenance window.
The maintenance will include:
the release of new functionality;
various fixes and improvements;
the remediation of security vulnerabilities.
The portal will be available again once the maintenance activities have been completed.
Completed
MXP: Node 1 Hypervisor Update
Maintenance Type: Hypervisor Upgrade (Node 1)
Scheduled Date & Time: 09/09/2026 from 21:00 CEST to 23:30 CEST
Location: MXP Datacenter
We are writing to inform you of an upcoming scheduled maintenance on Node 1 of our MXP datacenter. Our engineering team will be performing a routine hypervisor upgrade to ensure the continued security, stability, and optimal performance of our infrastructure.
Maintenance Detail | Description |
|---|---|
Service Impact | Expected to be zero. A momentary interruption of services may occur while each service is migrated to an alternative node within the datacenter. |
Business Continuity | All active services will be seamlessly failed over to alternative nodes before the upgrade begins to ensure zero downtime. |
Action Required | No action is required on your part. Your services will remain fully operational throughout the process. |
We appreciate your continued trust in our services.
If you have any questions or concerns regarding this maintenance, please do not hesitate to reach out to our support team.
Resolved
Issues with inbound calls on a small subset of registration SIP Trunks
We have received reports indicating problems with inbound calls on certain registration SIP Trunks.
Our team is actively investigating the matter.
Resolved
Files missing from the CDR server
We have identified and resolved an issue that prevented Call Detail Records (CDRs) from being uploaded to the SFTP server.
This issue affected uploads from August 24 through September 1. We have successfully generated all missing files and uploaded them to the SFTP server. No data was lost.
We apologize for any inconvenience this delay may have caused.
Resolved
Outbound calls issues
At 12:30 we noticed that outbound traffic dropped.
Inbound traffic remains unaffected.
After analysing the issue we have identified the issue at 14:03 and implemented a fix at 14:15 which restored normal traffic flow.
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