Issues with inbound calls on a small subset of registration SIP Trunks
We have received reports indicating problems with inbound calls on certain registration SIP Trunks.
Our team is actively investigating the matter.
- Started
- Ended
- Duration
- 6 h 30 min
- Affected services
- Registration
Event timeline
- Resolved
Inbound call traffic has returned to normal levels, and the applied fix is functioning as intended.
Our engineering team will continue to monitor the systems closely to ensure ongoing stability, though we do not anticipate any further regressions.
- Monitoring
The fix has been successfully deployed.
Service restoration will occur on a rolling basis, dictated by the SIP registration timers configured on the customer's devices.
Normal inbound call routing will resume as soon as the customer equipment completes its next registration cycle.
Our team will continue to monitor the situation.
- Identified
We have successfully identified the cause of the issue.
To ensure minimal disruption to active services, the fix will be implemented later today once traffic volumes decrease.
- Investigating
The impact of the inbound call issue has expanded to include additional SIP Trunks.
Our engineering team is actively continuing their investigation.