Planned Maintenance to BNG

We will be performing planned updates on our two Broadband Network Gateway (BNG) routers to ensure continued network stability and performance.

Expected Impact

To prevent downtime, these updates will be performed sequentially—meaning we will only update one router at a time. Because of this redundancy, the overall impact on service will be minimal.

• Brief Reconnection: If your equipment is actively connected to the router being updated, your session will briefly drop.
• Automatic Failover: Your modem or router will automatically re-establish its PPPoE session with our secondary, active router.
• No Action Needed: You do not need to make any configuration changes or manually intervene during this process.

Note: If you experience an extended loss of connectivity after the scheduled maintenance window has concluded, please try power-cycling your modem/router before contacting support.