Maintenance history

Maintenance Type: Hypervisor Upgrade (Node 2)

Scheduled Date & Time: 16/09/2026 from 21:00 CEST to 23:30 CEST

Location: MXP Datacenter

We are writing to inform you of an upcoming scheduled maintenance on Node 2 of our MXP datacenter. Our engineering team will be performing a routine hypervisor upgrade to ensure the continued security, stability, and optimal performance of our infrastructure.

We appreciate your continued trust in our services.

If you have any questions or concerns regarding this maintenance, please do not hesitate to reach out to our support team.

Scheduled maintenance will be carried out on the Hive portal on September 10, 2026, from 6:00 PM to 8:00 PM.

The portal will be unavailable for the entire duration of the maintenance window.

The maintenance will include:

• the release of new functionality;

• various fixes and improvements;

• the remediation of security vulnerabilities.

The portal will be available again once the maintenance activities have been completed.

Maintenance Type: Hypervisor Upgrade (Node 1)

Scheduled Date & Time: 09/09/2026 from 21:00 CEST to 23:30 CEST

Location: MXP Datacenter

We are writing to inform you of an upcoming scheduled maintenance on Node 1 of our MXP datacenter. Our engineering team will be performing a routine hypervisor upgrade to ensure the continued security, stability, and optimal performance of our infrastructure.

We appreciate your continued trust in our services.

If you have any questions or concerns regarding this maintenance, please do not hesitate to reach out to our support team.

We will be conducting routine maintenance on the DSS Cluster. We anticipate minimal impact to services.

The active node will be temporarily brought offline for updates, and traffic will seamlessly route to the failover node.

Scheduled Maintenance

SIP Traffic Routing to Secondary Node

Maintenance Window

• Start: Thursday, April 2 at 21:30

• End: Friday, April 3 at 02:30 AM

Overview

During this scheduled maintenance window, we will be shifting our SIP traffic to our secondary node, which operates on the IP address 194.76.135.16.

Action Required

To prevent any disruption to your service, please verify your firewall configurations. As outlined in our Wiki documentation, the following subnet must be added to your allowed network list (whitelist):

• Required Subnet: 194.76.135.0/24

Expected Impact

• No Impact: Customers using the Webex Calling service, as well as customers who have already whitelisted the 194.76.135.0/24 subnet, will not experience any service disruption.

• Service Interruption: Customers who have not whitelisted the required subnet prior to the maintenance window will experience a drop in SIP connectivity once the traffic shift occurs.

We will be performing planned updates on our two Broadband Network Gateway (BNG) routers to ensure continued network stability and performance.

Expected Impact

To prevent downtime, these updates will be performed sequentially—meaning we will only update one router at a time. Because of this redundancy, the overall impact on service will be minimal.

• Brief Reconnection: If your equipment is actively connected to the router being updated, your session will briefly drop.

• Automatic Failover: Your modem or router will automatically re-establish its PPPoE session with our secondary, active router.

• No Action Needed: You do not need to make any configuration changes or manually intervene during this process.

Note: If you experience an extended loss of connectivity after the scheduled maintenance window has concluded, please try power-cycling your modem/router before contacting support.

UPDATE 23:56 CET

The maintenance has been completed successfully.
We will be monitoring the infrastructure for any anomaly, if you notice anything out of the usual please reach out to us.

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Please be advised that we have scheduled essential maintenance to upgrade the network infrastructure in our Data Center 1 (DC1). This work is necessary to enhance performance and reliability.

The maintenance window is planned as follows:

• Start: Friday, May 9th, 2025, at 22:00 CEST

• End: Saturday, May 10th, 2025, during the afternoon. (We will provide an update upon completion).

Impact on Services:

During this maintenance period, service availability will be affected as follows:

• Services Temporarily Unavailable: The following services hosted in DC1 will be unreachable for the duration of the maintenance:

  • Wiki

  • Partner Portal

  • API

  • Website

• Services with Automatic Failover: The following services are designed to automatically failover to our Data Center 2 (DC2) and should continue operating without disruption for customers and partners:

  • SIP Trunk

  • Webex Calling

Action Required for Seamless Failover:

To ensure the automatic failover functions correctly for SIP Trunk and Webex Calling, we kindly request that you verify that all necessary DC2 IP addresses are included in your network whitelists. Please refer to our documentation for the complete list.

We apologize for any inconvenience this necessary maintenance may cause. Our team is available to clarify any doubts or answer any questions you may have.

Thank you for your understanding and cooperation.

Sincerely,

EIS NOC

Tonight we will perform an urgent maintenace on the SIP Server to fix internal call routing for EIS for Carrier customers and to increase the antiflood limits to accomodate higher traffic customers.